Refund Policy
Kebijakan pengembalian dana ZYN Trade System
1 Overview
We want you to be completely satisfied with ZYN Trade System. This policy outlines when refunds are available and how to request one.
Kepuasan pelanggan adalah prioritas kami. Kami berusaha memberikan layanan terbaik dan transparan dalam kebijakan refund.
2 Refund Eligibility
Berikut adalah tabel kelayakan refund berdasarkan kondisi:
3 Free Trial
Free trial accounts are not eligible for refunds as no payment is made.
Kami menyediakan paket FREE dengan 2 strategi gratis selamanya. Gunakan ini untuk menguji sistem sebelum upgrade ke paket berbayar.
4 How to Request a Refund
Untuk mengajukan refund, ikuti langkah-langkah berikut:
Step 1: Contact Support
Hubungi kami via Telegram: @aheenkgans
Step 2: Provide Information
Berikan email terdaftar dan alasan pengajuan refund
Step 3: Verification
Tim kami akan memverifikasi kelayakan refund Anda
Step 4: Processing
Jika disetujui, refund akan diproses dalam 5-10 hari kerja
5 Refund Processing
Metode pengembalian dana berdasarkan metode pembayaran awal:
6 Non-Refundable Items
Beberapa item tidak dapat di-refund dalam kondisi apapun.
- Subscription fees after any trade has been executed
- Signal News addon if signals have been received
- Partial month refunds (we don't prorate)
- Payment processing fees (charged by payment providers)
7 Subscription Cancellation
You can cancel your subscription anytime without penalty:
- Go to Dashboard > Settings > Subscription
- Click "Cancel Subscription"
- Your access continues until the end of the billing period
- No refund for the remaining days of current period
Jika ingin berhenti berlangganan, cancel sebelum tanggal renewal untuk menghindari charge bulan berikutnya.
8 Disputes
Selalu hubungi kami terlebih dahulu sebelum mengajukan dispute/chargeback ke payment provider.
If you dispute a charge with your payment provider (chargeback) without first contacting us:
- Your account will be immediately suspended
- You will be permanently banned from the Service
- We reserve the right to dispute the chargeback with evidence
Please contact us first to resolve any issues before initiating a dispute. We are always willing to work with you to find a fair solution.
9 Contact Information
For refund requests or questions about this policy:
Response time: Usually within 24 hours
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