Refund Policy
ZYN Trade System退款政策
1 Overview
我们希望您对 ZYN Trade System 完全满意。本政策概述了何时可以退款以及如何申请退款。
客户满意是我们的首要任务。我们尽力提供最好的服务并保持透明的退款政策。
2 Refund Eligibility
以下是根据条件退款资格表：
3 Free Trial
Free trial accounts are not eligible for refunds as no payment is made.
我们提供包含 2 个免费策略的免费套餐，为期 30 天。在升级到付费计划之前用它来测试系统。
4 How to Request a Refund
要申请退款，请按以下步骤操作：
Step 1: Contact Support
通过 Telegram 联系我们： @aheenkgans
Step 2: Provide Information
提供您的注册电子邮件和申请退款的原因
Step 3: Verification
我们的团队将验证您的退款资格
Step 4: Processing
如果获得批准，退款将在5-10个工作日内处理
5 Refund Processing
根据原付款方式退款方式：
6 Non-Refundable Items
有些商品在任何情况下都不能退款。
- 任何交易执行后的订阅费用
- Signal News addon if signals have been received
- Partial month refunds (we don't prorate)
- Payment processing fees (charged by payment providers)
7 Subscription Cancellation
You can cancel your subscription anytime without penalty:
- Go to Dashboard > Settings > Subscription
- Click "Cancel Subscription"
- Your access continues until the end of the billing period
- No refund for the remaining days of current period
如果您想停止订阅，请在续订日期之前取消，以避免下个月产生费用。
8 Disputes
在向支付提供商提交争议/退款之前，请务必先联系我们。
If you dispute a charge with your payment provider (chargeback) without first contacting us:
- Your account will be immediately suspended
- You will be permanently banned from the Service
- We reserve the right to dispute the chargeback with evidence
Please contact us first to resolve any issues before initiating a dispute. We are always willing to work with you to find a fair solution.
9 Contact Information
For refund requests or questions about this policy:
Response time: Usually within 24 hours
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